Why Do I See crafwinds.com on My Bank Statement?

Seeing crafwinds.com on your bank statement indicates a recent membership purchase with CrafWindSum. Upon signing up, you should have received a welcome email with your login details. Please check your inbox for this confirmation.

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Frequently asked questions

Everything you need to know about the product and billing.

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If you see crafwinds.com on your bank statement, it is because you have purchased a membership with CrafWindSum. You have received a welcome e-mail with login credentials to CrafWindSum after the initial membership purchase. Please check your inbox for that email.

There are several ways in which you can cancel your membership on our website: - Log in to your account, go to your Profile, and click “Cancel Membership” button - Go to “Cancel Membership” page of your account and click the “Cancel Membership” button - Cancel it directly through this support page. To do this, go to the section titled “Find Your Membership” and enter your email and the last 4 digits of your credit card in the dedicated fields. Click the “Search” button, and you will easily find your membership. Then, click the offered “Cancel Membership” button - Simply contact our support agents and request membership termination If you have issues finding your login credentials, please contact customer support. **Email:** [email protected] **Phone:+35722278361** Customer support is open Monday - Friday 8:00am-00am (CET) and will do our best to guide you and answer your questions within 48 hours on weekdays and we are closed in the weekends.

An invoice is created whenever we bill your credit card, and you can look for it under 'My Account > Orders'.

Yes, we offer a 100% refund guarantee on all orders where you request a refund within 14 days of the purchase. We hope you will love everything that you order from us but if something isn’t quite right, you have 14 days to request a refund under the refund guarantee. All other cases have to be reviewed by the customer support team, and a decision is made on a case by case basis. To request a refund, please contact the customer support team. **Email:** [email protected] **Phone:+35722278361** Customer support is open Monday - Friday 8:00am-00am (CET) and will do our best to guide you and answer your questions within 48 hours on weekdays and we are closed in the weekends.

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If you have any questions please contact our team.
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